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About Us

Terms & Conditions

Please read these conditions carefully before using the Two Little Birds website. By using the Two Little Birds website, you agree to be bound by these conditions. Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by English law. Two Little Birds reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website. 

HOW TO ORDER

Orders can be taken via the website. Select the items you want to buy and click ‘Add To Basket’, your items will be added to your shopping basket. To see all your purchases together or when you have all the items you want, click 'view basket'. You can remove items by clicking 'remove', next to the item and then click 'update order total'. Once everything in your basket is correct, click 'go to checkout'. You then choose the delivery address and will be advised of the total shipping costs. You will need to select your method of payment. When you have placed your order you will receive an email to confirm your order with us. Your confirmation order will detail the products you have ordered, however this is automatic confirmation and and does not guarantee we shall be able to meet your order, if there are any problems we will advise you as soon as possible by email. The most straightforward way to place an order and contact us is online, however we can take orders over the telephone too - (+44) (0)7906 804085. 
All customers will be added to our newsletter mailing list - there is the option to unsubscribe.

HOW TO CANCEL AN ORDER

If you wish to cancel an order, please contact us at twolittlebirds@sky.com including the following: Customer name, Order number, Date of order. If your order has already been dispatched to you, you may return the item(s) within 7 days of delivery (please follow the procedure set out in the Returns policy).

PAYMENT

We accept payment by most major credit or debit cards using Paypal which processes the card details on our behalf via its secure site - if you have a Paypal account you can choose to use this, or you can use a card.  You can also choose Google-Checkout if you have an account with Google, and cheques are also accepted.  All transactions will be made in £ GBP sterling, and as the Buyer, you will be liable for any exchange rate charges made by your card provider. Cleared payment must be received before the dispatch of your purchase. If payment is made by personal cheque we need to allow 3 working days for payment to clear before dispatching your order. We use the Paypal Business Service as our payment gateway. We DO NOT store your credit card details, these are processed by Paypal.

CREDIT CARD SECURITY

At Two Little Birds we take the security of the payments and the confidentiality of information that you give us very seriously. You have the choice to pay by credit/debit card via Paypal - when you enter your card number to pay for your purchases, in reality you transmit your banking data directly to Paypal which records them in its highly-protected server. We never see or store your card data. 

PRICING & AVAILABILITY

All prices shown are displayed in £ British pounds sterling. We take great care to ensure prices are accurate. Prices may change over time and without notice. Most products are held in stock, but some items will be made to order depending on demand.  Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if delivery time will be longer than normal. We cannot confirm the availability of the options selected within the product description until the order has been placed - if we cannot fulfill the options/order we will notify you by email and the order can be cancelled/payment refunded.

PRODUCT INFORMATION

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on this website are correct when the information is entered onto the system. We aim to keep the website as up to date as possible, but the information, including product descriptions may not always reflect the position at the exact moment you place an order. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.  Fabric: Some products are individually handmade to order, and the fabric used may differ to the photograph on our website - we will make every effort to make the product similar to the photograph. We operate a returns policy should the product not meet your specifications. Colour: We make every effort to reproduce colours on the site as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet. This means that when you order products from the Shop, colours may differ from what you see on the screen. If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (although we cannot offer refunds on our bespoke items). 

OUT OF STOCK ITEMS

Everything is handmade by us, and so we don't rely on products from other suppliers.  However, sometimes we might be unable to source the raw materials to make an item, and if this is the case we will endeavour to make this clear on the website, or when a customer places an order.

PRODUCT SAFETY

Cushion Pads: The filling is Duck Feather. All fabrics: We recommend cold hand wash. Padded items: These are intended for decorative use only, not as toys. We recommend they are only given to children of 5 years and over. For the avoidance of doubt, Two Little Birds shall not be held liable for any loss, injury, damage or claims caused as a result of misuse of products, save for death and/or personal injury arising from any deliberate act or omission by, or the negligence of, Two Little Birds.

ACCESS TO WEBSITE

We have taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site, and so therefore can not guarantee that the information will always be completely up to date and free of mistakes. 

USE OF WEBSITE

Two Little Birds shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Web site. Certain (hypertext) links in this site may lead to external Web sites, which are not under our control. If you activate any of these you will leave the Two Little Birds website and we have no control over and will accept no responsibility or liability for the material on any Web site which is not under our control. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. 

LIABILITY

The Two Little Birds website is provided on an 'as is' basis - we make no guarantee that our website will be error free, or be available on an uninterrupted basis. We shall not be held responsible to you if we are unable to provide any of our internet services to you for any reasons outside our control. Unless we are negligent, we shall not be responsible for any loss you may incur, loss or destruction of data or any other loss you may incur from the use of our internet services. We will not be responsible for any losses resulting from your use, or your inability to use our website - or resulting from unauthorised access to, or alteration to your transmissions, or data in circumstances beyond our control. This does not affect your statutory rights as a consumer. In the event that Two Little Birds is held liable under these terms and conditions our maximum liability to you shall be the cost of the product(s) purchased by you. 

COPYRIGHTS & TRADEMARKS

All designs, images, logos, graphics, photography, text as displayed on our website are protected under copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the sole purpose of placing and recording an order with us. Two Little Birds respects the intellectual property rights of others - if you feel that we have infringed your own intellectual property, please inform us as soon as possible.

PERSONALISED ITEMS

We cannot offer refunds on personalised items unless the product is faulty and an exception is made. The timescale of made-to-order goods will be confirmed by email after the order is placed as it will depend upon availability of fabric. Should the estimated delivery time be too long we can cancel your order and refund you in full, we will need you to advise us of this by email asap. We understand that personalised items are often bought as gifts, and we endeavour to dispatch within 3 days of receiving cleared payment.

RETURNS


Because all of our products are handmade, we are unable to guarantee that the item will be exactly the same as the photograph on the website, but we hope you'll love it in any case.  However, if you do not like the item, or wish to return it for any other reason then that is fine.  If the item is not faulty, then the customer is liable for all postage costs, and we will refund the cost of the item only (unless otherwise agreed in writing (email)).  The goods must be intact and resaleable.  If the item is faulty then we will refund the full amount paid, including the cost of return postage (UK only).

COMPLAINTS

Whilst we hope you will be delighted with your Two Little Birds order; if you do have any reason to complain, please follow the steps below: Please put all complaints in writing including the date of your order, name and address. Either email (twolittlebirds@sky.com) or write to: Two Little Birds, 6 Rock Terrace, Stamford, Lincs, PE9 2YJ, UK. We will acknowledge receipt of you complaint within 5 working days and deal with it in an appropriate, honest and prompt manner. We shall make every effort to advise you of the timescale in dealing with your complaint. We shall keep you informed throughout the process of dealing with your complaint. 

SHIPPING

Please see our separate shipping page for details.


PRIVACY

We make every effort to ensure that all data is held in a secure manner. Personal Information: In order for us to process your order, Two Little Birds needs to capture certain details about the order and about you. When you register and use this site you will be asked to provide certain information such as your contact details. We will only collect and use information in accordance with data protection laws and as specified in this Privacy Policy. Two Little Birds does not disclose customer information to third parties for marketing purposes. Cookies: Like most online retailers Two Little Birds makes use of cookies. A cookie is a small amount of data which is stored by your browser and your computer’s hard drive. It allows us to recognise you, your preferences and how you use this website. It also saves you from re-entering information when you return to the site. This can help us improve our service to you. For technical details please contact EKMPowershop, who host our website and do all the geeky stuff.  Financial Information: Two Little Birds DOES NOT store credit card details for any of our customers – we use a third party payment gateway (Paypal) to help ensure the highest level of security for our customers. Disclosure to Government: We are subject to UK law. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. 

CHILDREN

Two Little Birds does not sell products for purchase by children. If you are under 18, a parent or guardian must purchase on your behalf. Your statutory rights are not affected by these terms and conditions.

COMPANY DETAILS

Two Little Birds is a privately owned company, operating in the UK.  The company address is 6 Rock Terrace, Stamford, Lincs, PE9 2YJ, UK.

Two Little Birds reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

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